Terms of Service

These Terms of Service ("Terms") are an agreement between you and SendLynx ("SendLynx," "we," or "us"). By creating an account or using sendlynx.com (the "Service"), you agree to these Terms. If you don't agree, please don't use the Service.

1. What SendLynx does

SendLynx gives service businesses a booking page, automated email confirmations and reminders, a lightweight client record, and tools to collect appointment deposits. We provide the software; you run your business.

2. Your account

You're responsible for your account, your login, and everything that happens under it. Keep your password secure and give us accurate information. You must be at least 18 and able to enter into this agreement.

3. Subscriptions and billing

Paid plans are billed monthly in advance through Stripe. Fees are non-refundable except where required by law. You can cancel anytime from your billing page; your plan stays active until the end of the current billing period. We may change pricing with reasonable notice.

4. Deposits and your clients' payments

When your clients pay a deposit, that payment is processed by Stripe and goes to your connected account. You are the merchant of record for your clients — SendLynx is not a party to that transaction and is not responsible for refunds, chargebacks, or disputes between you and your clients. You're responsible for your own cancellation and refund policies and for any applicable taxes.

5. Acceptable use

Don't use SendLynx to break the law, send spam, infringe others' rights, or harm the Service. Don't upload anything you don't have the right to use. We can suspend accounts that abuse the Service.

6. Your data and your clients' data

You own the information you and your clients put into SendLynx. You grant us a limited license to process it so we can run the Service (for example, sending confirmation and reminder emails on your behalf). Our handling of personal information is described in our Privacy Policy.

7. Cancellation and termination

You can stop using SendLynx and delete your account at any time. We may suspend or terminate accounts that violate these Terms. On termination, your right to use the Service ends; we may delete your data after a reasonable period.

8. Disclaimers

The Service is provided "as is" without warranties of any kind. We don't guarantee that email reminders are always delivered on time, that the Service is uninterrupted, or that it's free of errors. Email delivery depends on third parties and the recipient's provider.

9. Limitation of liability

To the fullest extent permitted by law, SendLynx is not liable for indirect, incidental, or consequential damages, or for lost bookings, revenue, or data. Our total liability for any claim is limited to the amount you paid us in the three months before the claim.

10. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll let you know. Continuing to use the Service after changes means you accept the new Terms.

11. Contact

Questions about these Terms? Email hello@sendlynx.com.